Account Deletion
Use one of the following options to permanently close your Elyan account and start the process of deleting personal data associated with it.
1. Delete your account in the app
Open Settings in Elyan Mobile or the web app. In Account or Security, select Delete My Account, read the explanation of what will be deleted, and confirm the request.
After confirmation, active sessions are closed and the deletion or anonymization process for server data associated with your account begins.
2. If you cannot access the app
Email an account-deletion request to support@elyan.dev from the address associated with your account. For your protection, no other account’s data is changed before the request is verified.
3. What information is deleted?
Account and profile information, session records, conversation history, paired device connections, user-linked task records, and user-created in-service context are deleted or anonymized.
4. Retention exceptions
Limited records required by law or for security, payment, fraud prevention, or dispute resolution may be retained for the required period. They are not used for other purposes.
5. Subscription and store account
Deleting your account does not always cancel an App Store or Google Play subscription automatically. If you have a paid subscription, check its cancellation status separately in the relevant store account.