Support and Contact

For account, session, device pairing, billing, subscription, privacy, or security questions, email support@elyan.dev. Include the email associated with your account and a short description of the issue where possible.

You can delete your account from Settings or Account in the app. If you cannot access the app, follow the instructions at /en/data-deletion or email your deletion request to support@elyan.dev.

Desktop and Mobile should use the same account, the desktop runtime should show as ready, and the internet connection should be active. For QR pairing, task submission, status, or result issues, include a screenshot and the approximate time of the error.

Subscriptions purchased through the App Store or Google Play are canceled, renewed, or managed in the relevant store account. Elyan support can review account status, but cannot see payment methods or full card details processed by the store.

If a PDF, document, spreadsheet, or image response has missing reading, incorrect table extraction, or an inaccurate summary, tell us the file type, approximate size, and expected result. Remove unnecessary personal details before sharing private examples.

If you notice unauthorized access, a suspicious device, a suspected data leak, or a security vulnerability, email support@elyan.dev with “Security” in the subject. Security reports receive priority review.